Our Services | Acrux Support Services
What we offer

Care that fits your life

From daily home visits to specialist round-the-clock support, every service we offer is designed around the individual — flexible, dignified, and genuinely compassionate.

Home care — care worker at client's home
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Home Care

Our home care service enables people to remain in their own homes — the place they know and love — while receiving the professional support they need. We believe that familiar surroundings are profoundly important to wellbeing, particularly for elderly and vulnerable individuals.

Our trained care workers visit on a schedule that suits the client, providing assistance that is always respectful of personal space, privacy, and independence.

What's included

  • Personal care (washing, dressing, grooming)
  • Medication prompting and management
  • Meal preparation and nutrition support
  • Light household tasks and cleaning
  • Companionship and social engagement
  • Appointment accompaniment
Book a Free Assessment →
Elderly support — carer and client enjoying time together
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Elderly Support

Growing older brings challenges, but it doesn't mean giving up independence or quality of life. Our elderly support service is designed to enrich daily life — not simply maintain it — by combining practical assistance with genuine companionship and social connection.

We work closely with family members to understand each person's history, preferences, and personality, so that care always feels personal.

What's included

  • Daily wellbeing check-ins
  • Social companionship and conversation
  • Support with mobility and fall prevention
  • Shopping assistance and errands
  • Technology help (phones, tablets, video calls)
  • Regular family progress updates
Book a Free Assessment →
Disability support — care worker and wheelchair user

Disability Support

We provide person-centred support for individuals with physical disabilities, learning disabilities, and neurodivergent conditions. Our approach is always about enabling greater independence, participation, and self-determination — not dependency.

Our workers receive specialist training to support a wide range of needs, always guided by the individual's own goals and preferences.

What's included

  • Personal care and daily living support
  • Community access and participation
  • Employment and education support
  • Communication assistance
  • Assistive technology guidance
  • Advocacy and self-determination support
Book a Free Assessment →
Live-in care — carer and client sharing a cosy evening
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Live-in & Overnight Care

For those who need continuous support, our live-in care service provides around-the-clock presence from a trusted, trained professional. This offers families profound peace of mind, knowing that someone reliable is always there — day and night.

Live-in care is often a more personal and cost-effective alternative to residential care homes, allowing people to remain in their own homes and maintain their identity.

What's included

  • 24-hour presence and oversight
  • Night-time assistance and safety monitoring
  • All personal care and daily living support
  • Dedicated regular carer (consistency matters)
  • Household management
  • Emergency response capability
Book a Free Assessment →
Special/Complex Care — sensitive support for complex needs
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Complex Care

Some conditions require more than general care training. Our Special/Complex Care service provides tailored support for individuals living with a wide range of complex and specialist needs — including mental health conditions, autism spectrum conditions, learning disabilities, dementia, acquired brain injuries, Parkinson's disease, stroke recovery, and other complex conditions.

We understand that every person is unique. Whether supporting someone with anxiety, depression, or serious mental illness, an autistic individual requiring a structured and predictable routine, or someone with a learning disability who needs support to live as independently as possible — our specialist carers are trained, patient, and deeply committed to person-centred care.

Our specialist carers undertake additional training specific to these conditions and are skilled in managing behavioural changes, communication differences, and complex physical and emotional needs — always with sensitivity, dignity, and expertise.

What's included

  • Mental health support (anxiety, depression, serious mental illness)
  • Autism spectrum condition (ASC) support
  • Learning disability support & independence enablement
  • Dementia-specific care and techniques
  • Post-stroke and neurological support
  • Acquired brain injury care
  • Palliative and end-of-life care
  • Behaviour support plans
  • Coordination with NHS and clinical teams
Book a Free Assessment →
Nursing Packages — professional nursing care
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Nursing Packages

Our nursing packages are delivered by our team of Registered Mental Health Nurses (RMNs) and clinical specialists, providing professional, evidence-based care for clients with complex health needs in the comfort of their own home.

A key element of our nursing provision is the treatment of Diseases, Disorders, or Injury (TDDI) — ensuring that clients with diagnosed conditions receive the clinical oversight and intervention they need, coordinated with their wider healthcare team.

Whether supporting recovery, managing ongoing conditions, or providing regular clinical monitoring, our nursing packages are tailored entirely to the individual — combining clinical excellence with the warmth and dignity that defines all of our care.

What's included

  • Treatment of Diseases, Disorders, or Injury (TDDI)
  • Registered Mental Health Nurse (RMN) led care
  • Mental health nursing and clinical assessment
  • Medication administration and management
  • Clinical monitoring and health observations
  • Coordination with GPs, consultants & NHS teams
  • Care plan development and regular review
  • Crisis prevention and early intervention support
Book a Free Assessment →

Flexible, transparent pricing

We believe quality care should be accessible. We work with self-funders, local authority funding, and NHS continuing healthcare packages.

Option 1

Self-Funded

Pay for care directly. We offer competitive, transparent hourly and package rates with no hidden fees. A full cost breakdown is provided at assessment.

Custom quote at assessment →
Option 3

NHS Continuing Care

Eligible individuals with complex healthcare needs may qualify for fully-funded NHS Continuing Healthcare. We can help you understand and apply for this route.

Free eligibility guidance →

Services FAQs

How quickly can care be put in place?

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We aim to respond to all enquiries within 24 hours. In urgent situations, we can often begin a care service within 48–72 hours of the initial assessment. We understand that care needs can arise suddenly, and we prioritise rapid response in these circumstances.

Will we always have the same carer?

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Consistency is extremely important to us. We do our best to ensure that each client has a small, regular team of carers — ideally just one primary carer and a backup. We carefully match carers to clients based on personality, interests, and specific needs.

What happens if I need to change or cancel my care?

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We understand that needs change. Care plans are reviewed regularly and can be adjusted at any time. We ask for reasonable notice for cancellations, but we also understand emergencies — your dedicated coordinator is always available to discuss any changes.

Are your carers trained for medical conditions?

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All our care workers hold at minimum a Level 2 Health and Social Care qualification and are trained in moving and handling, medication management, infection control, and safeguarding. Workers supporting specialist conditions receive additional condition-specific training.

How do you ensure quality and safety?

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Every care worker is DBS checked before starting work. We conduct regular supervision, spot checks, and care plan reviews. Families receive regular updates and always have direct access to a named coordinator. We operate in full compliance with CQC-standard guidelines and continuously monitor quality through client and family feedback.

Regulated & Inspected

Officially registered with the Care Quality Commission

Acrux Support Services is registered with and regulated by the CQC — England's independent health and social care regulator. You can view our full registration and inspection record at cqc.org.uk.

Not sure which service is right for you?

Our free assessment takes the guesswork out of it. We'll listen to your situation and recommend the right level of support — with no pressure and no commitment.

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